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Cookie information page

This is the Cookie information page for the websites akzonobel.com, report.akzonobel.com, sc.akzonobel.com and mycusthelp.com (together the "Websites"). To learn more about how we process your personal data when you visit our Websites or communicate to AkzoNobel, please refer to our Privacy Policy.

What are Cookies?
To offer you better service when visiting websites most sites use cookies; practical technologies that collect and use information, making websites easier to use. Cookies are bits of text that are placed on your computer's hard drive when you visit the Websites. During your visit, the cookie sends data to AkzoNobel.

What do they do?
We use cookies to tell us, for example, whether you have visited us before or if you are a new visitor. It also helps us enhance your online experience while you are visiting our Websites.

Types of cookies we use and what they are used for
AkzoNobel uses different types of cookies. We believe it is very important that you know what data AkzoNobel collects with cookies and that you know which cookies our technology uses and for what purposes they are used.

  • Necessary cookies
    These cookies are strictly necessary to offer the basic functionalities of the Websites, to deliver the service you requested on the Websites and to remember your cookie settings.

  • Non-strictly necessary cookies
    Only if you have given us your prior consent, AkzoNobel places cookies that are not strictly necessary for providing the functionalities of the Websites.
    Below you will find an overview of the cookies we use, what data they collect and how long they are used.

  • Cookies tailoring the website to your preferences
    These cookies are used to remember your location preferences  or to keep you logged in on secured parts of the Websites after you have closed your browser.

Name of cookiePurpose of cookieRetention periodOperated websites
ANPolymerChemicalsRegion selection for the Polymer Chemicals website. This cookie performs and initial check when showing the page. If no cookie is set the website shows a region selection tool.1 yearakzonobel.com
ANPolymerChecmicalsDistrictSets a region for the Polymer Chemicals website1 yearakzonobel.com
FedAuthKeeps the user logged in on the website10 hourssc.akzonobel.com

Social Media cookies
These cookies enable you to share content from the Websites on social media. The cookies are associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. AddThis provides analytics to help website owners better understand their visitors. AddThis uses a randomly generated ID assigned to each web browser to tell a website publisher how many people are sharing content. AddThis also uses aggregate browsing data to tell a website publisher whether the people most likely to share their content with their friends, for example, are sports fans. For more information about how AddThis handles your privacy, click here.

Name of cookiePurpose of cookieRetention periodOperated websites
__atuvcStores the updating of any counts when a user shares on a social network2 yearssc.akzonobel.com
btUser interest modeling2 years

sc.akzonobel.com

diMaintenance cookies that help manage expiration for other cookies2 yearssc.akzonobel.com
dtMaintenance cookies that help manage expiration for other cookies1 monthsc.akzonobel.com
locGeolocation, used to help publishers know approximately where people sharing information are located (State level)10 weekssc.akzonobel.com
pscThese cookies are used in recording user sharing and social activity2 years

sc.akzonobel.com

sscThese cookies are used in recording user sharing and social activity2 yearssc.akzonobel.com
uidUniquely assigned machine-generated user ID2 yearssc.akzonobel.com
uitUniquely assigned machine-generated user IDSessionsc.akzonobel.com
user_segmentPlaces user information in segments for usage in analysis2 weekssc.akzonobel.com
uvcMeasures how often we see an AddThis user2 yearssc.akzonobel.com

Google Analytics cookies
Google Analytics is a web analysis service offered by Google Inc. (Google). Google uses aggregated statistical information to provide AkzoNobel with an understanding of how website visitors are using the Websites. The data gathered in Google Analytics will be used to analyze how our visitors experience the Websites and how we can improve the Websites. Google is only allowed to provide this information to third parties if Google has a statutory obligation to do so or to the extent that these third parties are processing the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can find further information about Google Analytics here and here.

Name of cookiePurpose of cookieRetention periodOperated websites
__utmaThis cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when its first visit was, and when its last visit occurred. Google Analytics uses the information from this cookie to calculate for example how many Days and Visits it takes until moment of purchase.2 yearsakzonobel.com, sc.akzonobel.com, mycusthelp.com

__utmb

and

__utmc
The __utmb and __utmc cookies are siblings; working together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site, while __utmc takes a timestamp of the exact moment in time when a visitor leaves a site. __utmb expires at the end of the session. __utmc has no way of knowing when a user closes their browser or leaves a website, so it waits 30 minutes for another pageview to happen, and if it doesn't, it expires.

__utmb: Session

__utmc:
30 minutes after last pageview

akzonobel.com, sc.akzonobel.com, mycusthelp.com
__utmvIf you are making use of the user-defined report in Google Analytics, and have coded something on your site for some custom segmentation, the __utmv cookie gets set on the person's computer, so that Google Analytics knows how to classify that visitor.2 yearsakzonobel.com
__utmz The __utmz cookie keeps track of where the visitor came from, what search engine was used, what link was clicked on, what keyword was used, and where they were in the world when the visitor accessed a website. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction.6 monthsakzonobel.com, sc.akzonobel.com, mycusthelp.com

How to control, disable and delete cookies

Most internet browsers are initially set up to automatically accept cookies. You can also change the settings to block cookies or to alert you when cookies are being sent to your device.

It is easy to manage cookies. Click on one of the links below to go directly to your browser manual. Remember that you will have to set your preferences again or login again on some websites after removing cookies.

If you do not wish to receive any cookies at all (including those cookies which are necessary to provide the Websites to you), you may set your browser to disable cookies all together. If you disable the cookies that we use, this may impact your experience while on the Websites. For example, you may not be able to visit certain areas of an AkzoNobel website or you may not receive personalized information when you visit an AkzoNobel website.

If you use different devices to view and access the Websites (e.g. your computer, smartphone, tablet etc.) you will need to ensure that each browser on each device is properly adjusted to suit your cookie preferences.